The storefront agent built for pre-purchase conversion.
Otis lives on your storefront and converts complex intent (Buy, Rent, Subscribe, Trade-In) into checkout. Off-scope support questions are routed away automatically through a hard-locked refusal path. It sells. It never pretends to do support.
Mounts anywhere your shopper hesitates.
Otis installs as a Shopify app block, switch it on from your theme editor, with no code to touch. The same lightweight assistant then appears in all three places, sharing one conversation behind the scenes.
Floating launcher
A persistent bubble in the bottom-right corner of every page, there the moment a shopper has a question, on any device.
Inline chat section
A full-width panel a merchant drops into any theme section, a homepage hero, a collection page, a buying guide.
Product help block
Contextual help embedded right on the product page, pre-loaded with that product, so the first question lands in context.
Helpdesk bots were built to deflect. Otis was built to convert.
A support bot is reactive: it waits for a ticket, matches a macro, and tries to make the question disappear. That's the opposite of selling. Otis runs a proactive, eight-layer reasoning loop on every turn (powered by Claude Sonnet 4.6 and 30+ native commerce tools) built to move a shopper toward the right purchase.
- Reactive, waits for a problem, then matches a macro or FAQ
- Optimised for deflection and ticket-volume, not revenue
- Post-purchase scope, orders, returns, "where's my parcel"
- Hallucinates prices and stock it was never grounded in
- Single-mode, knows one way to buy, ignores the rest
- Proactive on every turn: an 8-layer system prompt loop, up to 8 tool iterations
- Optimised for pre-purchase conversion: the only job it has
- Support routed away: an intent gate hard-locks off-scope queries to your support channel
- Tool-grounded facts only: never computes a price or claims stock itself
- Multi-mode: reasons across Buy, Rent, Subscribe and Trade-In in one thread
An 8-layer system prompt
Composed fresh on every shopper turn, so Otis always reasons with your brand, your modes and the live state of the conversation.
30+ native commerce tools
The agent never computes anything itself. Every commerce action (a price, a stock check, a cart edit) runs through a typed tool against live Shopify data.
Catalog
Searches and filters your catalogue, and checks live stock before recommending.Pricing & TCO
Pulls real-time prices and runs the cost-of-ownership comparison across modes.Intent graph
Tracks what each shopper is trying to do, and what's holding them back.Knowledge
Answers from your sizing guides, delivery details and care instructions.Cart
Builds and edits the cart, add, switch mode, update, remove, apply a discount.Checkout
Hands off to Shopify's own checkout, including one-tap express options.Re-engagement
Saves the cart and emails a one-tap link to pick up where they left off.Support handoff
Routes anything off-topic straight to your own support channel.Rich UI cards
Shows product cards, carousels, cart summaries and order confirmations inline.Invents a price. Every figure is pulled live from your Shopify catalogue.
Claims stock it hasn't checked against live inventory. No confident guessing.
Asks for an email or phone in free text, only via a structured, consented form.
Flags a materially better-value mode, even when it means a smaller sale today.
One conversation. Every way you sell.
Most shoppers don't know whether to buy, rent, subscribe or trade in, and a single-mode catalogue can't help them decide. Otis reasons across modes in one thread, runs a true Total Cost of Ownership comparison, and recommends the option that's genuinely best for the shopper. That honesty is the conversion. Pick a mode to see how it thinks.
Straightforward ownership, grounded in live data.
For the shopper who just wants it. Otis confirms real-time stock and pulls the true, live price (never a guess) then hands off to a Shopify-native checkout. No friction, no invented figures.
"It's in stock in the colour you wanted and ready to ship today, want me to take you to checkout?"
For short-term need, not permanent ownership.
A wheelchair for a fortnight's holiday; an instrument for a school term. Otis surfaces the rental terms, weighs the total against buying outright, and is honest when renting only makes sense below a certain number of weeks.
"For three weeks, renting is far cheaper than buying. Past about eight weeks, owning wins, here's the crossover."
Spread the cost, and bundle the swaps.
Otis maps your Shopify selling plans to subscription modes automatically. When a need changes over time (a growing child, an evolving setup) it shows when a subscription with free swaps beats buy-and-replace, using its built-in cost-of-ownership comparison.
"Because you'll swap up two frame sizes this year, subscribing saves you £41 versus buying twice, and the swaps are free."
Circular by design, residual value, counted in.
On a circular-commerce store, an item's end-of-life is part of its price. Otis shows the credit a shopper gets back when they return an outgrown or unused item, and folds that residual value straight into the comparison, so the real cost is the one after trade-in.
"When he outgrows this, trade it back for £60 credit toward the next size, so your true cost is closer to £89."
You only share revenue we can prove is ours.
Rev-share only works if the lift is real. So Otis is built around a strict, sticky holdout. Every shopper is permanently assigned to a treated or control cohort (never reshuffled) and the Revenue dashboard compares the two. What you see is absolute incremental revenue: the orders that wouldn't have happened without Otis. Not inflated last-click attribution.
Sticky cohort assignment
Each shopper is placed into the treated or holdout group once, and kept there for good, so the comparison stays clean over time.
Shopify-native checkout
Otis never touches the card. Every order flows through Shopify, and that verified order data is the single source of truth.
Honest attribution windows
24 hours for direct conversions, 30 days for saved-cart recovery. Bounded windows, no convenient infinite look-back.
The lift, stated plainly
Treated revenue minus control, surfaced as an absolute figure in the Revenue dashboard. If Otis didn't move it, you'll see that too.
"If Otis didn't move the number, you'd see it. That's the entire point of holding a group back."
Every feature. Every plan. You scale on conversations, nothing else.
No feature gating, ever. Multi-mode reasoning, the TCO engine, incrementality analytics, all three storefront surfaces and the full tool set are unlocked on every tier from day one. The only thing that changes as you grow is how many conversations you need.
- 100% of features included
- Multi-mode agent + TCO engine
- Incrementality dashboard
- Everything in Starter
- Lower rev share as you scale
- 3.75× the included volume
- Everything in Growth
- Lowest rev share of any tier
- Priority support
| Plan | Monthly base | Revenue share | Included conversations |
|---|---|---|---|
| Starter | $99 | 2.0% | 400 / mo |
| Growth | $299 | 1.25% | 1,500 / mo |
| Scale | $799 | 0.5% | 4,500 / mo |
Beyond 4,500 conversations a month?
Enterprise adds volume conversation rates, custom revenue-share terms and a dedicated onboarding path, on the same all-features-included foundation.
Every plan starts with a 14-day free trial. Trials run on hybrid conversation caps (a sensible daily and overall limit) so you can prove the model on real storefront traffic while keeping the trial fair for everyone. No card required to start.
Enterprise-grade security, built in.
Otis is built to enterprise security and privacy standards from day one, so you can put it in front of your storefront, and your shoppers' data, with total confidence.
Encrypted end to end
Your Shopify connection and every sensitive credential are encrypted at rest with AES-256, the standard banks use. Nothing sensitive is ever stored in plain text.
Verified, tamper-proof events
Every order and update from Shopify is verified as authentic before Otis acts on it, so nothing forged or repeated can ever reach your store's data.
Strict per-store isolation
Each store's data is walled off from every other. One merchant can never see (or reach) another's shoppers, carts or orders.
GDPR-ready
Data export and deletion are built in. When a shopper or merchant asks for their data to be removed, Otis handles it automatically and completely.
Minimal permissions
Otis asks Shopify for only the handful of permissions it genuinely needs, and nothing sensitive. No access to anything it doesn't use.
Shopify-native checkout
Otis never sees a card number. Payment happens entirely inside Shopify's own checkout, Otis builds the cart and hands off, so payment details stay exactly where they are.
Questions, answered.
What is Otis?
Otis is an AI multi-mode commerce agent for Shopify. It lives on your storefront and converts pre-purchase intent (Buy, Rent, Subscribe and Trade-In) into checkout, recommending the option that's genuinely best value for each shopper.
How is Otis different from a support chatbot?
Support bots are reactive and built to deflect tickets. Otis is built only for pre-purchase conversion: it reasons proactively on every turn, only states facts pulled live from Shopify (never inventing a price or stock), and routes off-topic support questions to your own support channel.
How much does Otis cost?
Three plans (Starter $99/month, Growth $299/month and Scale $799/month) each with a revenue share on attributed sales and an included monthly conversation allowance. Every feature is unlocked on every tier, with a 14-day free trial.
Which commerce modes does Otis support?
Otis reasons across Buy, Rent, Subscribe and Trade-In in a single conversation. It runs a true cost-of-ownership comparison and recommends the mode that's best value for the shopper.
How does Otis prove it's adding revenue?
Every shopper is permanently assigned to a treated or holdout group. The Revenue dashboard compares the two and reports absolute incremental revenue (the orders that wouldn't have happened without Otis) rather than inflated last-click attribution.
Is my data safe with Otis?
Yes. Data is encrypted at rest, each store is strictly isolated, the app is GDPR-ready with built-in data export and deletion, it requests only minimal Shopify permissions, and checkout stays inside Shopify so Otis never sees card details.
How long does Otis take to install?
Otis installs from the Shopify App Store as an app block and is typically live in an afternoon, appearing as a floating launcher, an inline chat section and a product help block, all from one lightweight install.
Put Otis in front of your hardest-to-convert intent.
Install from the Shopify App Store and Otis is live on your storefront in an afternoon, launcher, inline section and product help block, all from one lightweight install. Start with the 14-day free trial, or see how Otis reasons across modes first.